Customer Support

All support inquiries, bug reports, refund questions, and general correspondence may be directed to the email address set out below. We endeavour to acknowledge inquiries within twenty-four (24) hours during business days and within seventy-two (72) hours on weekends and statutory holidays.

Email: CostMeSupport@marcymail.com

For security-related disclosures, refer to the Security page and the responsible-disclosure procedures set out therein.

2.1 Cost Me+ Subscriptions.

Cost Me+ subscriptions are managed and billed through the applicable platform provider (for iOS users, Apple Inc.). The Service does not directly process payments, retain payment-card information, or maintain billing records.

2.2 Cancellation.

To cancel a Cost Me+ subscription, the User must do so through their platform account settings. On iOS: Settings → tap your name → Subscriptions → Cost Me+ → Cancel Subscription. Cancellation takes effect at the end of the then-current billing period.

2.3 Refunds.

All refund requests are processed by the platform provider and not by Cost Me. To request a refund for an Apple-billed subscription, Users should submit a request through reportaproblem.apple.com. Cost Me does not have visibility into refund determinations and cannot override the platform provider's decision.

3.1 Data Deletion.

Users may initiate deletion of all locally stored data from within the Cost Me application via Profile → Settings → Delete all my data. The action is irreversible. For information regarding data retained on Cost Me's servers, refer to the Privacy Policy.

3.2 Account Sign-In.

The Service may be used with or without a user account. Where the User has elected to sign in, the User is solely responsible for the security of their authentication credentials. Cost Me does not have access to authentication credentials managed by third-party identity providers.

3.3 Data Portability and Rights Requests.

Requests for access, portability, correction, restriction, or other rights enumerated in the Privacy Policy must be submitted in writing to the contact address in Section 1 and shall be processed in accordance with the procedures set out in Section 7 of the Privacy Policy.

4.1 Amy Chat Service.

The in-application chat feature (“Amy”) is subject to per-period usage limits as set out in the application. Where applicable limits are reached, the User may be temporarily unable to access the feature. Cost Me+ subscribers are subject to separate usage allowances. Users experiencing persistent issues should contact support at the address in Section 1.

4.2 Bank Statement Import.

The bank statement import feature processes user-supplied documents in CSV, PDF, and image formats. Compatibility may vary by financial institution and document layout. Where import results are incomplete or inaccurate, Users may contact support with a description of the document format for further assistance. Cost Me does not request that Users submit copies of statements unless expressly invited to do so.

4.3 Calculation Accuracy.

Calculations, projections, and forward-looking estimates generated by the Service are illustrative only and are based on inputs supplied by the User. Such outputs do not constitute investment, tax, or legal advice. Users should consult qualified professionals before making any financial decisions. Refer to Section 2 of the Terms of Service for additional disclaimers.

Reports of defects, unexpected behaviour, or proposed improvements may be submitted by email to the address in Section 1. To facilitate investigation, Users are requested to include, where applicable: the iOS version, the device model, the application version, a description of the observed behaviour, and the steps to reproduce. Screenshots and screen recordings are accepted attachments.

The Cost Me application is updated periodically. Updates may include feature additions, defect corrections, security remediations, and operating-system-compatibility improvements. Users are encouraged to keep the application current. The Service makes no warranty that prior versions will remain functional indefinitely.

The support resources described herein are provided as a courtesy and do not constitute a contractual support obligation, except as expressly set forth in the Terms of Service. Cost Me reserves the right to modify, suspend, or discontinue any support resource at any time, with or without notice, except as required by applicable law.

The following resources supplement and inform the information provided herein:

• •Privacy Policy — data collection, use, sharing, and rights.
• •Terms of Service — contractual terms governing use of the Service.
• •Security — security practices and vulnerability-disclosure procedures.